November 23 2015, our fourth day of class in Information Management. During the lecture we tackled the Information Technology Infrastructure Library(ITIL), a service management framework, a Certification for an individual for service management. Before our prof. proceeded on our topic he reminded us our past assignments that we did the social networking media tools and also the world is flat. He ask as if we realize that the assignment the he have given us and the past lecture that we discuss are all related and also if we know how to use some of the tools. He said “you know the tools but you don’t know the use of it”.
As we continued the lecture he explained as what is ITIL? It is all about best practices. That those who are ITIL Certified, assures the service management and make sure the whole management become addressed. The ITIL was divided into three. The 1st is the Service Design under the Service Design are Supplier Management, that has something to do with procurement. Service Level Management, where the monitoring and management of the quality of service happens; Service Catalogue Management, contains accurate information on all operational service and those being prepared to be run operationally and the Availability Management responsible for ensuring that all IT infrastructure, processes, tools, roles etc are appropriate for the agreed availability targets, also called After-Sales, where Risk Reduction & Resourcing Management happens.
The 2nd is the Service Transition, everything in here must be based on information’s that where given by knowledge workers. It is composed of 5 major component.Release & Deployment Management that aims to plan, schedule and control the movement of releases to test, that when the feedback was given to or by a customer then there’s the release and deployment takes place. The Change Management that approaches to transitioning individuals, teams, and organizations to a desired future state. In this part adaptation is necessary. The Knowledge Management wherein the process of capturing, developing, sharing, and effectively using organizational knowledge. The compilation of all the ideas in an organization. The Service Validation and Testing wherein it ensures that deployed Releases and the resulting services meet the customers satisfaction. The Configuration Management System refers to a discipline for evaluating, coordinating, approving or disapproving, and implementing changes in artifacts that are used to construct and maintain software system.
The last one is the Service Operation compose of 3 major components, the Incident Management, where the proper way of handling problems is done, and the kind of information that will give to customers; Event Management, where the recording of event is done; and Problem Management, wherein they think of the solutions to be address problems and the use of Standard Solutions.
The ITIL have given us an idea of how an individual with this practices works. This are the best practices of an individual that is productive and competitive that can be successful in the industry.
Without hard work, nothing grows but weeds.
-Gordon B. Hinckley